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Tucker - Tanner - Cooper
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Discussion Starter · #1 ·
Ok, so my husband and myself have been planning a vacation to the Smoky Mts. for about 8-9 months or so. I had found a kennel that offered daycare for our two boys. There were a couple of days that we had things we wanted to do and could not take the boys with us. The kennel came recommened by someone on this forum who used to live in Tennessee. (by no means is what happened - had anything to do with their recommendation).

So I had researched this kennel fully for a couple of months. When we dropped the boys off the kennel staff was friendly, the kennel was very clean and they encouraged us to come into the back to see where they were going to be. A good sign I thought. Anyways, on Tuesday we went white water rafting, we got back too late to pick the boys up because their was a couple who was late getting there because evidently the whole world revolved around them. It was supposed to be a two hour trip and ended up turning into a four hour trip. So, I called the kennel and they said no big deal that the boys could stay the night and we could pick them up in the morning. I was a upset by this but we were 45miles away and could not make it in time. My husband and myself were lost without our boys that entire night.

So fast forward to the next morning - the kennel opens up at 8am, we were there literally at 8:10. I pay the bill for the night and the lady said ok I will be right back , I'll go get Tanner and Cooper. She comes back not even 30seconds later and says to me "Cooper is gone" I about fell over. I said what - she says to me he got out. Ok your supposed to be a kennel and keep dogs safe. So I drop my things and immediatley start looking for our 7month old puppy. We are 400miles away from home and in a total panic. My husband and myself searched woods, got all cut up by bobwire fencing , ruined our clothes and I about broke my ankle - all I could think of was my little Cooper out there all alone and scared. At this point I am fuming. All I could think about was we would never find him and never would know what happened to him. Crying hysterically. I told my husband that if I could not find him I was going to jail - that we both could not go - But I was seriously going to hurt someone. I am not by nature a violent person BUT you are talking about one of my babies. Another thing that pissed me off was that they didn't seem to bothered by this.

We searched for over 4hours. I was hoarse from calling him. They , the county that we were in sent a small plane out to search the fields and woods looking for any sign of him. My husband was driving around and I was on foot. I let everyone I saw know what was going on. One lady stopped walking her dog and got into her car and started helping us look. The situation was looking desperate. Oh, we got two different stories as to how he got lost.

At one point in the search I looked up in the sky and asked my Tucker to help me find him. Fast forward to about 45minutes later, my husband picked me up and we started out again. We drove down this one road and all I could see was a lady standing there waving her arms. We pull up and SHE HAS MY BABY COOPER. I didn't even wait for the truck to stop. I don't even think my husband had it in park and he jumped out. This lady had heard us for hours calling his name - so she started watching out. Well she saw him go into someone's backyard and their dogs scared him - he ran and got under a bush and wouldn't come out. She grabbed her dog leash and got him to come out. She said he was so wiggly that she couldn't really read his tags. She finally could and was literally dialing his number when she heard us coming down her street. Funny thing is she is originally from Ohio and recognized our area code on his tag. I tried to give her money but she would not take it. We must have hugged her 100 times - we were crying as was she.

The only thing that mattered was getting my baby back. I can't even imagine not bringing him home. So, currently both boys have screaming diarrhea. But , the most important thing was that we brought him home. We ended our vacation early but I don't care - my baby came home with us.

Sorry this is so long. In closing never use SMOKY MOUNTAIN PET RESORT. I have been in the field of veterinary medicine for over 14years and have never lost a dog. I have written letters to the owner, BBB, and the city as to what type of business is being run there. I am sorry there are no excuses for what happened. NONE AT ALL.

Thank you Tucker for helping me find Cooper. Love ya buddy !
 

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Ripley & Levi's too!!
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OMG - I am so sorry you had to go through that. But I am so happy and excited that you were able to find him. I would of ended up in jail myself!!! I could not even imagine what you were feeling!!! Thanks Tucker for helping mommy find your brother.
 

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This is my greatest fear. Something similar happened to a coworker of mine with his basset hound. The had escaped, went across some busy rode and hid under brush. I think the kennel actually knew where he was, but could not get him. My coworker actually had to rescue him when he got back.

Do you know how he escaped?

I now keep my cell phone number on Brady's tag. I figure if he is lost, I won't be home to answer the phone. Plus if we are traveling, and he gets loose, they can still find me.

How scary! Give him a big hug again!!
 

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I don't know what to say to convey how I feel about this, the terror of what you went thru!

what was their "excuse" for losing Cooper?

cudos to the county to send up the search plane - that's something that wouldn't happen many places!
 

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Mom to 9 :)
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I hope they didn't have the gall to ask you for payment.

So glad everyone is safe.
 

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Daisy - my heart
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God, I had such a sick feeling in my stomach reading your story. I cannot imagine what those hours must have been like for you. And the anger!!! OMG, I hope you did not pay that kennel one red cent. I hope they at least had the decency to not even ask for payment.

And the search plane, WOW!

I'm so glad you found him. SO glad.
 

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I can well imagine the terror you must have gone through!!
I am so glad you got your golden boy back.
Give him a big hug and kiss from me - although I'm sure you have given him enough to last his life time :) :) :)
 

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I am so glad you found him! That had to be the most terrifying time for you (and him)!

I certainly hope that they fully refunded your money?
 

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Tucker - Tanner - Cooper
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Discussion Starter · #9 ·
They told us two different stories. They told me that he jumped the fence -it was 8-9feet high. They told my husband that she was giving him water and turned her back and he darted. Neither story makes sense to me - if he bolted when she was giving him water he would have had to go thru like 5doors to get out. I know my boy is smart but standing on his hind legs and opening 5 doors. Yeah right.

I did pay them before they told me he was lost. About 2 hours into him being gone - the lady says to me Oh i ripped up your check. I went off. Are you kidding me ? Keep the check and find my dog stupid !

I was not nice at all. I told the people at the kennel to get a different career because they suck at the ones they have !

Yes, are cell numbers are on his tags ! We are completely cellular !
 

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In the Moment
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OMG.... reading this I was in a cold sweat. I cannot imagine the terror and panic.... and poor baby Cooper, how frightened he must have been. I don't blame you one bit for being irate, not nice, etc. I would have been ballistic..... mess with me, but don't dare mess with my kids (fur or skin). It's truly a miracle that you found him......good boy Tucker, sweetheart, for leading your baby brother back to Mom & Dad. This story should be plastered in that area for all to know about...... who on earth would use this place after hearing this?????
I hope you're home, taking some deep breaths and loving on your crew.
 

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Wow! What a terrible thing! I could not imagine! I would have reacted the same way you did. I would have been going to jail if I did not find my baby!

I am happy you found him and got home safely with the boys!
 

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Retired bum..........
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Many years ago I go pick up my retriever at the vet and the teenage girl(looked like one) goes and brings back another golden, not mine. I wondered then.....how ofter the wrong pet is given out in a similar situation. Someone else could be picking up your dog for whatever reason and easily get out of there with the wrong dog. Probably a long shot but %#it happens.

Glad your story ended well. Sorry you had to go through that.
 

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wow!!! i am so sorry you had to go through that...i can't imagine i would be livid!!! and scared and sick to my stomach all at the same time....
 

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wow...that's insane! so glad he is home. This is my greatest fear, and the reason that I have yet to be able to leave Chloe with anyone.:no:

L.
 

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Oh my gosh what an ordeal.... I'm so glad it was at least a happy ending for you guys, that could have been so much worse. Wow..
 

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Wow. What a nightmare. You are right, there are absolutely no excuses for this, especially from what is supposed to be a professional kennel. Reading your post my heart sank as I could not imagine being in your shoes looking for the pup. I am so glad you found Cooper and that both dogs are safe and sound with you again. I have trouble leaving my dogs and have never left either at a kennel. Stories like this cement my feelings about leaving them. Again, I am so glad your dogs are safe now.
 

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So glad you found him, I was so worried while I was reading your post. Those tupid, stupid people should never be allowed to look after family members.
 

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Wow.....what a night. I can't imagine what you 4 went through. Thank God that it turned out ok.

After reading a few of these stories about the dogs not reacting well to the kennel or incompetence of this kennel. I will never leave our dog in a kennel. We left our first golden with my parents for a week while on vacation when he was about 2 and the pissed look he had on his face when I picked him up was not nice. That and he did not "speak to us" for a week. So......we left him at home with neighbors who own a golden taking care of him. Actually, we took the others dog for each others trip and it worked perfect.

I am so sorry your family went through all this. I wish I had a suggestion on that would change the outcome. You checked out the kennel and I am sure your instinct was good about facility. There is just no excuse for them letting him get away.
 

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Nancy
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They told us two different stories. They told me that he jumped the fence -it was 8-9feet high. They told my husband that she was giving him water and turned her back and he darted.
Kind of makes you wonder what the "real" story is.

So glad you found your boy. What a nightmare.
 
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