IMO while she might be far from the perfect owner, use this as a coaching moment and not a chance to chase someone away. My fear is that saying what we sometimes think in a harsh way scares new people away. Giving them the benefit of our combined knowledge may help them be a better owner. Going after them with both barrels just keeps them from ever asking a question again. I asked a question on FB once after I got Tayla and people were so harsh and judgmental (one of them is on this forum) that I cried. I was told I was doing everything wrong and shouldn't even own a dog. Was it helpful, NO. In no way was it helpful. It is helpful to point out what someone could do to correct a problem. If you notice she has not responded again. Opportunity lost? Sad.
I was not the first one on this thread to suggest that the dog should be surrendered but I will agree that I was the most direct and the hardest.
When nothing is going right it is usually time to stop and look at yourself. Time to ask "What am I doing wrong?" Even harder is to then accept the answer to that question!
From the wording of the post it appears that the family does not have the time, space, energy, or finances for a dog. Never once did the op state how much she loved the dog or how much joy he brings to her life. If she gets good and mad at my post then maybe she will work hard to prove me wrong and give the dog the exercize, training, and attention that it deserves. If not and she surrenders it, then the dog has a chance at a life with someone who understands the needs of a golden.