Hey Ash and everyone,

I just made a report on www.ripoffreport.com maybe it will get some attention. I uploaded the pictures as well. I'm waiting for the post to be added and I will post a link as soon as it's up.


edit:

Just got an e-mail back from a rep at the company, can't believe she stated it's safe to continue feeding, thats amazing! Here it is:

Hello Casey,

Thank you for taking the time to write to us.

We have received several consumer complaints regarding the size of the bone fragments in this production of ORIJEN 6 FRESH FISH. We are putting a notification to the public on our website and it should be ready by the end of this week.

While the bones in the kibble do not compromise the nutrition quality or safety of the product (please see attached letter from our Product Assurance Coordinator) we certainly understand your concern. The food is safe to continue feeding but if the bones are a concern, please remove and discard the pieces of kibble with bones in it (you shouldn’t find more than 5 or 6 pieces per bowlful). We do sincerely apologize for this inconvenience and assure you the bone fragment problem has been addressed with our fresh salmon supplier and will not repeat.

If you are not satisfied with our explanation or if you have any other questions, concerns or comments, please write back.

Diana Mick
Customer Service
Champion Petfoods Ltd
p 780.939.6888
f 780.939.6858

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Please, if you haven't already research commerical pet food... know what you're feeding your baby!!!

Good idea! And thats bull about 5 or 6 pieces this bag had hundreds almost every kibble had slivers I should take a photo of inside the bag to. The fact that this is just brushed off, nothing will happen, comparing them to wolves is just bull. Sorry for the rant but come on. I think everyone has got the same email brush off no big deal. Thanks for helping to try and make people aware Riley. I will be watching for the website announcement.

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~Ashleigh
www.chantillygoldens.ca

notification should be posted on the website by the end of the week......how about NOW!!

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The obvious proper solution was to have recalled the affected kibbles by lot or batch numbers and immediately post an explanation on their website and notify all their customers (meaning distributors) about the situation. Then offer a 'buy back' or exchange of the defective kibble for good bags and maybe smooth ruffled feathers by sending coupons for dollars off the next purchase. Their response thus far has not been very professional... they must be a very small mom-and-pop outfit operating out of a pole-barn or some similar set-up with little by way of any true quality control program in place incorporating lab sample testing for both in-coming/out-going foodstuffs to meet inspection requirements nor any lab testing for in-process inspections requirements. Those bones should have been caught when that salmon meal shipment first arrived at their loading dock... and then again during processing... and finally before shipment was made. It never was discovered until... what? people started complaining? that's what I really think happened. And none of this speaks well for their suppliers either... evidently no QC or lab inspections there either.

Are they going to put ontheir website is was just the fish formula? Weren't there a couple different formulas involved? (I'm not really familiar with the food)

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Itried to copy and paste the pictures, but just got a tiny box with red X in it. The girl with the two pugs took pictues and made two attempts to post picgtures, but got the same result I did. She described it as "pieces of kibble with sharp teeth sticking out. My thought was of a rhino horn,. didn't realloy know how to get the pictures to other forums to show exactly what it was like, other than coy and paste and that didn't work.

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HONEY-- 1ST BIRTHDAY, GOTCHA DAY 12-7-2002
AND
MY GOLDEN BABIES AT THE BRIDGE, BUT FOREVER IN MY HEART
SCOOTER--6-14- 1994 -- 8-22-1999
BUCK 2-8-1995 ------5-15-2007
HUNTER 8-19-1999--10-16-2003
KAYCEE 8-19-1999---5-25-2008

Goldens bring light into the world.

You would have to save the photo to your hard drive and then post it as you would any other photo. Just right click over the desired image and click on "Save As." Just take whatever file name they give you... sometimes when you change it it doesn't save the picture right (at least it's happened to me).

Julie and Jersey

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Disclaimer: The views and opinions expressed in this post are those of the author and do not reflect the official policy or position of any family members or of Ambika Golden Retrievers.

Ground glass is more comforting than those shards!

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After reading coutless articles and books about this whole issue of sub par dog food this just maddens me and now it's a principal thing and I want this company to be exposed.

Anyone ever read "Foods dogs die for" By Ann Martin? She's an amazing woman and has done so much research on this topic its crazy. I'd love to continue her efforts on exposing these feed companies!

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Please, if you haven't already research commerical pet food... know what you're feeding your baby!!!

I just found out a friend of mine found bones in her bag too. She buys it in a totally diffrent city and from one of the biggest stores around. So yeah, small shipment my a$$.

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~Ashleigh
www.chantillygoldens.ca