I can see about that. The thing is it is only made in one plant which is here in Alberta by Champion foods. I am thinking the same thing because there is NO way they cannot know. Maybe I will I will just keep emailing and calling stay persistent until I get a response. Exept for Champion foods and Orijen I am not sure who to call other then the FDA as Kimm had mentioned. Here is a link to the site www.championpetfoods.com/orijen/orijen

**If anyone is feeding this please skim through the bag and kibbles carefully** There were a ton of pieces in some bags and less in another but they were still eveident**

__________________
~Ashleigh
www.chantillygoldens.ca

thanks I will be posting this on all forums.

__________________
HONEY-- 1ST BIRTHDAY, GOTCHA DAY 12-7-2002
AND
MY GOLDEN BABIES AT THE BRIDGE, BUT FOREVER IN MY HEART
SCOOTER--6-14- 1994 -- 8-22-1999
BUCK 2-8-1995 ------5-15-2007
HUNTER 8-19-1999--10-16-2003
KAYCEE 8-19-1999---5-25-2008

Goldens bring light into the world.

Just emailed them again and linked this thread hope you all don't mind.

__________________
~Ashleigh
www.chantillygoldens.ca

If they truly care about dogs and their wellbeing, they shouldn't have a problem getting back to you. It is a shame that is has taken as long as it has. Just glad your client caught it before it caused her any trouble...and that you have been able to remove it from your shelves.

Sandra if you wouldn't mind sending me the links of where you post this??Just to keep track of the responses and see others reactions that would be great. Let me know my address is chimiuk@telusplanet.net

__________________
~Ashleigh
www.chantillygoldens.ca

What about calling a local tv station?

__________________
Marjory

I also did the same a little while ago...

Wow! I am really disappointed! My two girls were on the adult formula for a year, but I recently rotated to Timberwolf (which didn' t work out - I didn't buy the no grain formula, tho) and then to Core Fish formula from Wellness. So far so good, I was going to go back to Orijen at a later date and was really hoping that my local store would start carrying the fish formula. I am so interested in how this stroy continues to play out. Orijen is not cheap!! I paid about $54 for a 29 # bag, they have a frequent buyer program, but still is pricey, but I felt I was getting a premium product and was willing to pay more to get some piece of mind............There really is no way to guarantee much in this world anymore... even if we feed from the grocery store.. no guarantees.Atleast there is is the internet and a place like this to get info like this, and not when it's too late (hopefully).i researched and researched for a quality product..........Thanks for posting and please do keep us informed!

bumping

Thanks Ash.

__________________

This from one of the all breed forums--where another posted about noticing "white things" in her new bag, but never thought ti was bones til reading the warning post. This followed later today.

I found pieces of fish bone piercing some of the kibble in a 29 lb bag of Senior. I returned it to the pet store and exchanged it for the Adult formula. I e-mailed the company that day and received the following response that same day:
You are correct - those were fish bones you have seen in the food. The supplier of the fresh salmon experienced some mechanical difficulties, and we were shipped some salmon that contained these pieces. Unfortunately, and it was realised too late, but a limited amount of food was made before we discovered the problem. Once we realised it, we immediately stopped using it and rejected the rest of the shipment. I personally looked through the product made and did notice some bones (much smaller than the ones in your pictures, however) and was satisfied that the extent of the bone issue was very limited, and that the bones were sufficiently small that they would not cause any concern.

However, your pictures are evidence to the contrary, and I must offer our apologies for the worry this has caused you. I hope you are satisfied with the replacement bag, and please be confident that you will not see bones like this again. You may see a tiny white fleck from time to time, but certainly nothing like you have experienced this time. The mechanical problems the supplier had were fixed very soon after and they are taking extra precautions to make sure it doesn't happen again. On our end, I inspect every shipment of fresh salmon to check for bones.

Again, very sorry for this obvious quality concern.


Best regards,


I found pieces of fish bone piercing some of the kibble in a 29 lb bag of Senior. I returned it to the pet store and exchanged it for the Adult formula. I e-mailed the company that day and received the following response that same day:
You are correct - those were fish bones you have seen in the food. The supplier of the fresh salmon experienced some mechanical difficulties, and we were shipped some salmon that contained these pieces. Unfortunately, and it was realised too late, but a limited amount of food was made before we discovered the problem. Once we realised it, we immediately stopped using it and rejected the rest of the shipment. I personally looked through the product made and did notice some bones (much smaller than the ones in your pictures, however) and was satisfied that the extent of the bone issue was very limited, and that the bones were sufficiently small that they would not cause any concern.

However, your pictures are evidence to the contrary, and I must offer our apologies for the worry this has caused you. I hope you are satisfied with the replacement bag, and please be confident that you will not see bones like this again. You may see a tiny white fleck from time to time, but certainly nothing like you have experienced this time. The mechanical problems the supplier had were fixed very soon after and they are taking extra precautions to make sure it doesn't happen again. On our end, I inspect every shipment of fresh salmon to check for bones.

Again, very sorry for this obvious quality concern.


Best regards,


Charlie Kaufmann
Champion Petfoods Ltd.
Charlie Kaufmann
Champion Petfoods Ltd.

__________________
HONEY-- 1ST BIRTHDAY, GOTCHA DAY 12-7-2002
AND
MY GOLDEN BABIES AT THE BRIDGE, BUT FOREVER IN MY HEART
SCOOTER--6-14- 1994 -- 8-22-1999
BUCK 2-8-1995 ------5-15-2007
HUNTER 8-19-1999--10-16-2003
KAYCEE 8-19-1999---5-25-2008

Goldens bring light into the world.