This needs to be bumped again.

I don't use the stuff but do find it very disconcerting. I am so glad you posted this.

Where is their company headquartered? Can you contact someone like the FDA in the states to investigate??? I don't know if it's possible.

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I did! I put the lot number matched them to the formulas and sent it 2 days ago. When I had phoned they kept trasfering me to this person and that person and this section manager and then they the head productions. Meassage after meassage and email and nothing. We have to pull all the senior, adult and puppy from the shelves. I will post photos of these tonight!

There plant is in Alberta litterally just a short drive from me. After the recall they got very iggnorant, jacked their prices around $12 a bag and moved to a new plant. These chips are sharp and for puppies and small dogs I bet there is going to be a lot of problems from people who have bought it. I just can't believe they will not return not just a customers concern but a reatailer and carrier of their products.

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~Ashleigh
www.chantillygoldens.ca

If they're selling within the states...

http://www.fda.gov/opacom/backgrounders/complain.html

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Thanks for the info Kimm. I am going to send an email tomorrow morning providing I have still not heard from them. I will probably write it tonight as I highly doubt they will reply.

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~Ashleigh
www.chantillygoldens.ca

Ash...
Why don't you attempt another contact with the company (through their website contact info or an email) and include a link to this thread... that might motivate them to reply to you soon with a suitable response. The fact that they are ignoring you (a distributor of their products) makes me think they are busy 'fighting fires' and the possibility of lawsuits have them consulting with their lawyers on how best to handle this. I'm sure you'd like to hear a response from them just so you know what to tell your customers.

Is it okay to cross post this post to other forums. I know of users of this food on other forums and I feelo a warning could be in order.

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HONEY-- 1ST BIRTHDAY, GOTCHA DAY 12-7-2002
AND
MY GOLDEN BABIES AT THE BRIDGE, BUT FOREVER IN MY HEART
SCOOTER--6-14- 1994 -- 8-22-1999
BUCK 2-8-1995 ------5-15-2007
HUNTER 8-19-1999--10-16-2003
KAYCEE 8-19-1999---5-25-2008

Goldens bring light into the world.

Ash said earlier to YES please cross post. It could avert a tragedy ! Thanks Sandra

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Betty and the Dallas crew


“Until one has loved an animal a part of one's soul remains unawakened.” A. France

As P&M said YES, please do. If this can save someone not only a vet bill but the life of their families furry friend all the more reason.

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~Ashleigh
www.chantillygoldens.ca

I think it's a good idea to get the message out to someone who can reach the consumers ASAP. Not quite sure who that would be.

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