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Old 11-24-2012, 08:23 PM
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Wellness issue

I have been using Wellness White Fish and sweet potatoe for many years with no issues until this week. I had been giving my dog their regular meal from a bag of Wellness when I noticed some of the kibble appeared to have bits of white plastic or some other foreign substance in the pieces of kibble. I saved some of the kibble and went back to Petsmart with my receipt and showed them the problem. They gladly refunded my money but unfortunately we can't inform Wellness of the exact product because I had already tossed out the bag since I transfer my kibble to an airtight container. I learned my lesson on that one and will always keep my bag. I'll write to Wellness anyway to let them know but now I am concerned about the product. I do realize anything can happen during production bu,t sheesh, there was white bits of something scattered throughout the kibble. I had already fed some to my dogs without noticing and fortunately they are fine.
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Old 11-24-2012, 08:29 PM
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Perhaps instead of having to save the bag, cutting the bar code or another identifying code on the bag might work. I was done with Wellness after purchasing a bag that had moths in it.
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Old 11-24-2012, 08:29 PM
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I seem to recall from reading the Wellness site at some point when Toby was on it that there can be small fish bone chips in the fish formulas, but I think it's a good idea to call them anyway and ask about it. Every time I called them the CSR ended up sending me a discount coupon for my next bag of food.
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Old 11-24-2012, 08:38 PM
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I had issues with Wellness many years ago. It food did not smell right and the dog got diahhrea when she ate it. Wellness, just gave me the run around, however, Petsmart gladly refunded the bag. The other bags of Wellness at the Petsmart you bought it from mostly have the same lot number. It would give Wellness a place to start if they are interested in investigating.
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Old 11-24-2012, 08:49 PM
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Quote:
Originally Posted by Dallas Gold View Post
I seem to recall from reading the Wellness site at some point when Toby was on it that there can be small fish bone chips in the fish formulas, but I think it's a good idea to call them anyway and ask about it. Every time I called them the CSR ended up sending me a discount coupon for my next bag of food.
Thanks, At first I thought it was bone pieces but both the manager at the store and I decided the bits seemed more like something else. Still, it is possible it was bone. I never noticed the kibble appearing like this before but maybe I didn't pay attention. PetSmart didn't even blink and gave me a refund. I did write Wellness though. I hate to have to change since my dogs have been doing GREAT with this food. Completely cleared up Beau's allergies when I had him and neither of the other dogs have ever had an issue.
I'll try again with a new bag from a different store and see if it appears the same.
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Dallas Gold (11-24-2012)
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Old 11-24-2012, 09:12 PM
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I hope it's just a limited issue with that lot and not a large issue. Keep us posted on their response.
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Old 11-24-2012, 09:58 PM
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Quote:
Originally Posted by Dallas Gold View Post
I seem to recall from reading the Wellness site at some point when Toby was on it that there can be small fish bone chips in the fish formulas...
You're right...when I was selling it, we had the same complaint and a customer brought a sample in. I showed it to our rep and she said it was bones from the fish. I'll look for pictures on line that I had found before to see if that's what you're seeing.

Found them:

Google Image Result for http://letstalkpetfoods.files.wordpress.com/2008/04/orijenbonesshards01-400.jpg

Google Image Result for http://letstalkpetfoods.files.wordpress.com/2008/04/orijenbonesshards02-400.jpg
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Old 11-24-2012, 10:06 PM
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Quote:
Originally Posted by kwhit View Post
You're right...when I was selling it, we had the same complaint and a customer brought a sample in. I showed it to our rep and she said it was bones from the fish. I'll look for pictures on line that I had found before to see if that's what you're seeing.

Found them:

Google Image Result for http://letstalkpetfoods.files.wordpress.com/2008/04/orijenbonesshards01-400.jpg

Google Image Result for http://letstalkpetfoods.files.wordpress.com/2008/04/orijenbonesshards02-400.jpg
Thanks! The pictures are very helpful. It did look similar to those photos. I wonder why I never noticed it before?? I feel a lot better that it may have been bone pieces since my pups had already eaten it for several days.
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Old 11-25-2012, 04:01 PM
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I feed Wellness. Eight years ago, I inadvertently fed my Tiki moldy Wellness puppy food. She ended up getting very sick at that time, which I attributed to the food. In any case, for,the most part, I am happy with Wellness.
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Old 11-25-2012, 04:07 PM
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Quote:
Originally Posted by Sally's Mom View Post
I feed Wellness. Eight years ago, I inadvertently fed my Tiki moldy Wellness puppy food. She ended up getting very sick at that time, which I attributed to the food. In any case, for,the most part, I am happy with Wellness.
I was very happy with Wellness as well until Toby developed some sort of intolerance to one of the ingredients. We were on it the longest of everything we tried before we gave up and switched him to prescription food. If Toby didn't have such issues with food he'd be on it now.

If you join their email list they send out discount coupons at least once a month.
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