Join Date: Sep 2007
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I really like Michigan Antler Art. I've been purchasing from them for a couple of years now. I placed an order early in December that somehow slipped through the cracks. My husband called them and spoke with the owner, whose name slips my mind right now. He researched it and then called us back within and hour and apologized profusely.
He sent out a replacement package the next day and it arrived two days later. To make up for overlooking our order, he gave us double what our order was. He also included a personal note apologizing. Now that's customer service!