I am so sorry to hear about Toby. What you are going through is dificult enough without dealing with insensitive people. Hopefully you will soon have Toby back with you and that is the most important thing. Rest peacefully Toby.
Carol

__________________
Carol, Seger and our Angel, Oakley

You have every right to be upset. That's a bunch of BS, and when you can face it emotionally, you might want to contact the directors of that hospital about their policies and procedures. It's one thing to have the policy, quite another not to let you know it. Don't dwell on Toby's body being there, just remember his spirit flew weeks ago to join our beloved pack of angel pups at Rainbow Bridge, where they are all awaiting a joyous reunion with their people some day. I'm very sorry for your loss; it's an almost impossible heartbreak.....

__________________
Golden retrievers think life is a party thrown especially for them

So very sorry for your loss. The members of this forum all share your loss and heartache. Many of us know too well the hurt and emptiness you are feeling. Sending prayers for your comfort and peace.
Dale

Oh my goodness, what horrible people!!!! )-: that makes me sick to my stomach... Complain when you're able, so this doesn't happen to someone else!!! It's absolutely not right!

So very sorry you have had to go through this. They certainly need to look closely at how they care for their clients and at their communication.

Although this has had a massive impact on you George, it hasn't done on Toby, so try hard not to feel an extra pain there, the grief of his loss is bad enough.

I agree with the others- when you feel calmer, you may wish to contact them so they can improve procedure.

Do take care of yourself,
Lyn

No, IMO you are not wrong to be feeling as you do, I would certainly be putting pen to paper in this case. We had a problem with our emergency vet twice, the first time I did nothing because I was too upset, but the 2nd time I did let my feelings known and got an apology and a partial refund - didn't really make me feel better because my girl had gone, but if it stopped a similar incident happening to someone else then it was worth it.

I know that cremation is expensive and can understand why they would not send a body for cremation before payment has been made, BUT this should have been pointed out to you at the time.

Try to think that it was Toby's body at the vets, but it his soul that is running free at the bridge, free from pain. I hope that you soon have your boys ashes home where they belong {{hugs}}

__________________


Kelly, Ginny, Ralph & Holly - Forever in my heart

"I miss the wagging little tail,
I miss the plaintive pleading wail,
I miss the wistful loving glance,
I miss the circling welcome dance"

More drama with animal hospital.after paying bill and asking when the ashes will be there,Im told by Friday.I tell them to make sure and call me when they get there,so I can come get him. Toby loved riding in my SUV,One of the last things I whispered in his ear,before he left was.I'll be back in a few days to get you and we can ride home together..
I wait at home all day Friday,I don't want to miss the call. The phone never rings.I'm kind of too upset to call and find out,my last couple of conversations with them,didn't go very well. Girl friend gets home from work,we decide that we will call on Saturday,its a 24 hour 7 day a week place.
After supper,the doorbell rings,she looks out window and says its the UPS truck I didn't order anything,neither did I??? I get a box sign for it,but cant read return label because its dark in the hall way.Take it into kitchen and read return address. My Tobs came home in a UPS truck.. I know I should be glad that he is home,and I am,but something inside of me wanted to be the one that took him home in the back of my car,that we put so many miles and miles on together.. Im hoping this will put some closure on everything and I can start picking up the pieces and moving on.But truth be told,it been 3+ weeks of sadness,depression and more tears than I ever thought possible..

I am so very sorry for your loss of Toby-My heart just aches for you.
I am glad that he is home with you now. Please stay with us-we all try to support one another.
I know my Smooch and Snobear are playing with him, until we all get to the Rainbow Bridge.
If it will help you feel better, I would tell the vet how upset you are with they way they handled everything.

__________________
[IMG]http://i265.photobucket.com/albums/ii215

Tonka & Tucker

SNOBEAR at the Bridge
Dec. 23, 1999-March 27, 2010


SMOOCH at the Bridge.
Feb. 14, 1999-Dec. 7, 2010

George, it's always comforting getting them home, no matter how they get there. I'm sorry that you're sad that you missed your last ride together. That river of tears you've been crying will go on as long as you need it to; there is no time line for grief. Remember, you had such a great love that you also now know the depths of sorrow that come with that love. I hope having your boy home gives you a measure of comfort...

__________________
Golden retrievers think life is a party thrown especially for them

Toby is home now, safe in the arms of the ones who loved him the most

__________________


Kelly, Ginny, Ralph & Holly - Forever in my heart

"I miss the wagging little tail,
I miss the plaintive pleading wail,
I miss the wistful loving glance,
I miss the circling welcome dance"