Join Date: Feb 2007
Location: South Carolina
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What if you try to frame all your concerns in "I" statements:
I wanted to go over again what we discussed when I picked up my puppy.
I understood that my puppy would be covered by pet insurance from the time I picked him up. I had planned on investigating pet insurance on my own, but since I was assured my puppy was covered by a good insurance plan, I stopped looking. My vet agreed that the insurance plan that you provided as a part of registering him with the CKC was a good one.
As I have mentioned in previous emails, my puppy began having bloody diarrhea and needed to be seen by the vet on numerous occasions and is still not well.
I am very concerned about my puppy's health and the cost of the vet visits to restore him to good health. Without health insurance, the bills continue to mount up.
You get the idea. No blaming, accusing, attacking.