Join Date: Feb 2007
Location: South Carolina
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Remember, the people who are hired to answer the phone are probably just young people who needed a job, and are trying to earn a living being in customer service (and most likely haven't worked there long).
BTW, I went to PetSmart thinking I was going to be buying the Sport 26/16 which replaced my ProPlan All Life Stages Chicken and Rice. The clerk was as clueless as the Purina customer service person I had talked to about which food was which. The good news was there were 2 bags of the "old name" food on the shelf so I bought both of them.