Name Change: ProPlan All Life Stages Chicken and Rice - Page 3 - Golden Retrievers : Golden Retriever Dog Forums

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  #21 (permalink)  
Old 01-15-2013, 06:48 PM
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I think its a bit disturbing when company staff have no clue what they are talking about or what formula was switched to what. Puts lots of dogs at risk especially those with sensitive stomachs, skin and eve allergies/intolerance's.

If I called a company and they had no clue what formula was switched to what it would be my first clue that maybe im feeding the wrong food and supporting the wrong company
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  #22 (permalink)  
Old 01-15-2013, 08:08 PM
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Quote:
Originally Posted by OutWest View Post
According to the chart posted earlier in this thread, it is now a "select" product.

SELECT™*ALL LIFE STAGES
Natural Chicken & Brown Rice Formula
PLUS ESSENTIAL VITAMINS AND MINERALS

I poked around the internet and looked at their chart. I believe they have not changed any formulas--they've just updated their packaging. It's just a marketing change.
The Select ALS chicken is 30% protein ( just like the old select chicken and rice). The sport ALS chicken is 26% protein.
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Old 01-15-2013, 08:12 PM
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Remember, the people who are hired to answer the phone are probably just young people who needed a job, and are trying to earn a living being in customer service (and most likely haven't worked there long).
BTW, I went to PetSmart thinking I was going to be buying the Sport 26/16 which replaced my ProPlan All Life Stages Chicken and Rice. The clerk was as clueless as the Purina customer service person I had talked to about which food was which. The good news was there were 2 bags of the "old name" food on the shelf so I bought both of them.
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Old 01-15-2013, 08:21 PM
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I'm not sure when this switch is supposed to be made, since mom went to the pet store last week and they still had the old bags.
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Old 01-15-2013, 08:56 PM
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Quote:
Originally Posted by Rainheart View Post
I'm not sure when this switch is supposed to be made, since mom went to the pet store last week and they still had the old bags.
I'm still seeing the old bags, too. I think they are finishing off their stock in the old packaging.
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Old 01-15-2013, 09:02 PM
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I went to PetSmart, and I could tell that they were slowly phasing in the new lables. They did have a bag of the old ALS Chicken & Rice; I was happy about that
I asked one of the employees when they will be done bringing in all of the new bags, and she told me that as far as she knows it should be completed by March. Any other questions regarding the switch she was not able to answer.

I have received a lot of great info here, so thanks to all of you. I will go back in the next couple of weeks, and pick up another bag or two of the "old" food, if it is still available.
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Old 01-15-2013, 09:03 PM
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Yogi is on Large Breed Puppy, and I need to buy food next week. I guess I'm in for fun and games at the store trying to figure out what is what!
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Old 01-15-2013, 09:17 PM
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Good Luck, Dallas Gold

I feel better, now that I have at least one bag of the "old" kibble.
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Old 01-15-2013, 10:07 PM
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I was under the impression the "performance" formula has changed to "sport." As that is what I feed mine.
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Old 01-17-2013, 01:22 PM
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What Pro Plan had to say

I posted a question on the PP FB site, and they answered pretty quickly.
Here's what I asked:
Hi, Pro Plan. I know you've only recently announced the new packaging, but I think you need to work on the communications about it. On the several dog forums I participate in, there has been a lot of confusion. Most people are worried there has been a change in the formulas. Several people have called your customer service numbers and the people answering the phones couldn't give definitive answers. When people go into various pet stores, the clerks don't know, either. After looking at the materials, it seems to me that the FOOD is the same, but the package and in some cases the names are different. Is that accurate?

And here's what they said:
Thanks for your post, Kathleen. That is correct, there have been no formulation changes to our products. Learn more @ Dog Food Products - Purina® Pro Plan® or call us directly @ 800-877-7551. - Tina
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