| I got this one this morning -
Hello Ashleigh,
Sorry for the delay in getting back to you - I only just received your email
yesterday. The supplier of the fresh salmon experienced some mechanical
difficulties with their process, which lead to some large salmon bones being
passed into the fish mince. I stopped an entire shipment of this product
(several thousand kilograms) and put aside what I thought was all of the
product that been infiltrated with the bones. It seems some got through,
albeit not a large amount. The problem was immediately pointed out to the
supplier and the problem was fixed right after. I can personally assure you
that we have not received any salmon with bones like this since then, as I
inspect every shipment of incoming salmon. In addition to this, the
supplier has refined their process, going as far as using smears of the fish
mince on glass to try and detect any bone fragments.
In all this, we'd like to aplogise for the worry and concern this has caused
you. If you would like a replacement bag, please contact Peter, who is
attached to this email.
Best regards,
Charlie Kaufmann |