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3 goldens · #30 (**permalink**) 04-28-2008, 10:41 PM

This from one of the all breed forums--where another posted about noticing "white things" in her new bag, but never thought ti was bones til reading the warning post. This followed later today.

I found pieces of fish bone piercing some of the kibble in a 29 lb bag of Senior. I returned it to the pet store and exchanged it for the Adult formula. I e-mailed the company that day and received the following response that same day:
You are correct - those were fish bones you have seen in the food. The supplier of the fresh salmon experienced some mechanical difficulties, and we were shipped some salmon that contained these pieces. Unfortunately, and it was realised too late, but a limited amount of food was made before we discovered the problem. Once we realised it, we immediately stopped using it and rejected the rest of the shipment. I personally looked through the product made and did notice some bones (much smaller than the ones in your pictures, however) and was satisfied that the extent of the bone issue was very limited, and that the bones were sufficiently small that they would not cause any concern.

However, your pictures are evidence to the contrary, and I must offer our apologies for the worry this has caused you. I hope you are satisfied with the replacement bag, and please be confident that you will not see bones like this again. You may see a tiny white fleck from time to time, but certainly nothing like you have experienced this time. The mechanical problems the supplier had were fixed very soon after and they are taking extra precautions to make sure it doesn't happen again. On our end, I inspect every shipment of fresh salmon to check for bones.

Again, very sorry for this obvious quality concern.

Best regards,

I found pieces of fish bone piercing some of the kibble in a 29 lb bag of Senior. I returned it to the pet store and exchanged it for the Adult formula. I e-mailed the company that day and received the following response that same day:
You are correct - those were fish bones you have seen in the food. The supplier of the fresh salmon experienced some mechanical difficulties, and we were shipped some salmon that contained these pieces. Unfortunately, and it was realised too late, but a limited amount of food was made before we discovered the problem. Once we realised it, we immediately stopped using it and rejected the rest of the shipment. I personally looked through the product made and did notice some bones (much smaller than the ones in your pictures, however) and was satisfied that the extent of the bone issue was very limited, and that the bones were sufficiently small that they would not cause any concern.

However, your pictures are evidence to the contrary, and I must offer our apologies for the worry this has caused you. I hope you are satisfied with the replacement bag, and please be confident that you will not see bones like this again. You may see a tiny white fleck from time to time, but certainly nothing like you have experienced this time. The mechanical problems the supplier had were fixed very soon after and they are taking extra precautions to make sure it doesn't happen again. On our end, I inspect every shipment of fresh salmon to check for bones.

Again, very sorry for this obvious quality concern.

Best regards,

Charlie Kaufmann
Champion Petfoods Ltd.
Charlie Kaufmann
Champion Petfoods Ltd.